Refund Policy

Refund & Cancellation Policy for FINLOG E&P (Oil & Gas) Consultants

 

1. Introduction

This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for consulting services offered by FINLOG E&P (Oil & Gas) Consultants (“the firm”, “we”, “our”). By engaging our services or using our website finlogeandp.com, you agree to the terms outlined in this policy.

 

2. Applicability

This policy applies to:

• Consulting engagements

• Advisory sessions

• Project‑based assignments

• Retainer‑based services

• Any service purchased or initiated through our website or direct communication

 

3. Cancellation by the Client

3.1 Before Project Commencement

Clients may cancel an engagement before project commencement under the following conditions:

• Written cancellation request must be submitted via email.

• If cancellation is made before any work has begun, a refund may be issued after deducting administrative and onboarding charges, if applicable.

3.2 After Project Commencement

Once work has begun, cancellations are subject to the following:

• Fees for work already completed are non‑refundable.

• Any remaining portion of prepaid fees may be refunded only if no deliverables have been produced.

• If substantial work has been completed, no refund will be issued.

3.3 Scheduled Advisory Sessions

For scheduled consulting or advisory sessions:

• Cancellation or rescheduling must be requested at least 24 hours in advance.

• Sessions cancelled with less than 24 hours’ notice are non‑refundable.

• Missed sessions (no‑show) are fully chargeable.

 

4. Cancellation by the Firm

We reserve the right to cancel or reschedule services under exceptional circumstances such as:

• Unforeseen consultant unavailability

• Technical or operational issues

• Conflicts of interest

• Compliance or regulatory concerns

In such cases:

• Clients will be offered rescheduling or

• A full refund for the affected portion of the service

 

5. Refund Conditions

Refunds may be issued under the following circumstances:

• Duplicate payments

• Billing errors

• Cancellation before project commencement (subject to deductions)

• Firm‑initiated cancellation where no service was delivered

Refunds are not issued for:

• Completed work

• Delivered reports, analyses, or advisory notes

• Time‑based consulting already rendered

• Delays caused by incomplete or inaccurate client information

 

6. Non‑Refundable Items

The following are strictly non‑refundable:

• Retainer fees once the engagement period begins

• Customized deliverables (reports, models, frameworks, financial analyses)

• Travel or logistics expenses already incurred for client projects

• Third‑party costs paid on behalf of the client

 

7. Refund Processing Timeline

Approved refunds will be processed within:

• 7–14 business days for domestic transactions

• 14–21 business days for international transactions

Refunds will be issued to the original mode of payment unless otherwise agreed in writing.

 

8. Project Termination

If a project is terminated due to:

• Non‑cooperation

• Repeated delays

• Non‑payment

• Breach of contract

The firm reserves the right to:

• Stop work immediately

• Retain all fees paid

• Invoice for work completed up to the termination date

 

9. No Guarantee of Outcomes

Consulting outcomes depend on multiple external factors including market conditions, operational constraints, and client implementation. Refunds will not be issued based on:

• Dissatisfaction with outcomes

• Business results not meeting expectations

• Strategic decisions made by the client after receiving advice

 

10. Contact Information

For cancellation or refund requests, please contact us through the details provided on finlogeandp.com or adarshmalpotra.com. All requests must be submitted in writing.